Why hasn't my subscription payment processed yet?
In most cases, when send a payment to us, it is processed quickly and your subscription is activated immediately. However, sometimes your bank may place your payment on hold so they can perform fraud detection checks. These checks are beyond our control.
During this time you will see a payment pending message when you sign into your account. You are free to sign out and return back later once your payment has been completed.
In general, these fraud detection checks are completed within four to six hours. Once your bank has confirmed if your payment is valid, we will automatically update your account and activate your subscription.
-
I just dont understand , although i paid for 5 days to practice for a test online regarding the Life in the UK , I couldnt possible get into this. Please let me know why it has taken so long? Thanks. 0 -
Hi Flo,
I've sent an email to you about this through our ticketing system, which should hopefully sort your problem out. The best thing to do if you have a specific problem not covered by these FAQs is to raise a support ticket orĀ email info@redsquirrelbooks.com as someone can then look into your individual case.
Thanks
George
0
Please sign in to leave a comment.
Comments
2 comments