Why doesn't my password work?

There are several reasons why you might be getting an “Invalid Password” error message:

• Set your CAPS LOCK key correctly. Passwords are case sensitive (meaning that “PASSWORD,” “PaSsWoRd,” and “password” are not equivalent), so be sure to keep this in mind when entering your password.
• Check your username. Make sure that you are using the correct username when signing in to your account. We have special advice if you have forgotten your username.
• Clear your browser’s cache. At times it’s necessary to clear your browser’s cache. The cache is the memory your browser uses to store content of the web pages that you visit. Storing that content lets your browser load those same pages more quickly the next time you visit them.

If you’re still having problems, you can request a new password. After you receive your new password, you can change it.